Trouble Shooting VR Headset

Re-calibrate player height and screen position


The best place to start your game is the center of your play area. Press and hold the home button on the right controller twice to reset the center.




I don't see the navigation bar to access the library when I am in the lobby.


Press the Home button on the right controller once and release it to bring back the navigation bar.




In-game navigator. How to bring up the game menu when you're playing a game.


Press the Home button on the Left Controller once and release it to bring up the in-game navigator. With the in-game navigator, you can go to the game menu to change modes, game settings, and many other options.




I don't see the controllers when I get back to the game or while I am playing the game.


First, check the battery of the controllers. Press the buttons on the controllers to see if the light indicator on the controller can be on and the headset can pick up the signal. If not seeing the light indicator on the controllers, please replace it with an AA battery. Second, if seeing the light indicator while the headset still doesn't recognize the controllers, please reset the headset by the press and hold down the power button for 5-7 seconds.




Lost Tracking


Make sure not to bring the headset out of the play area until you turn it off completely. While taking a break, just take the headset off your head. Then put it down in the play area until you come back. To solve this issue, reset the headset by the press and hold down the power button for 5-7 seconds. Then wait for a couple of minutes before you re-start the headset by pressing and holding down the power button one more time in about 3 seconds.





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