Frequently Asked Questions

At RezBlue Arena, we promise to bring to you, your family, and friends the best and the most immersive virtual reality experiences at the most affordable price.

 

We always listen to our customers to keep improving our services and experiences. Please don't hesitate to reach out to us, RezBlue Virtual Reality Arena, at any time by sending us a message via the little chat icon in the bottom right corner.

Unlimited VR Gaming

How many people can play at a time?


Depending on your multiplayer game choices, the number of players could be varied, from 2 players to up to 10 players.




Can I play more than one game during my session?


It's Unlimited VR Gaming and we offer a variety of VR Games to choose from so you are free to switch between games as often as you like during your session. If you need help choosing, take a look at our Game Library or ask one of our attendants for suggestions.




Can we play different games at the same time?


Yes, you can. It's up to you to decide to go with single player game or multiplayer game. And again, you can change game as often as you would like to.





Escape Room

How many people can play at a time?


All of our Virtual Reality Escape Room Experiences will require a minimum of 2 players to get started. And the experience can have up to 5 players playing together. For groups that have more than 5 players, multiple VR Escape Rooms can run at the same time. For large groups, Please click here to inform us.




How is this different than the regular Escape Room?


This is a whole new level of Escape Room. With Virtual Reality Technology, the experience won't be limited by the physical rooms and physical objects like the regular escape rooms. As a result, you'll experience things that you normally can't in the regular escape room, such as casting spells, fighting dragons, or sinking under the oceans with sharks around. Click here for more detail about the VR Escape Rooms.




Are these VR Escape Rooms difficult?


They're different due to the creative approach that makes you think beyond the regular escape room experience. E.g solving the puzzle upside down :) It is recommended to come with 3 players to have a higher chance of escape.




What if we can't solve anything?


We never had a single group that can't solve anything. The experiences are designed with clues that help you escape. In the end, it's not only about escaping the room, but also the fun that you have with others as well as experiencing the escape room on a whole new level.





Laser Tag

How many people can play at a time?


Our Virtual Reality Laser Tag Experience will require a minimum of 2 players to get started. The game can have up to 6 players at a time. For large groups that have more than 6 players, you can take turns to participate in the game. Click Laser Tag Gaming Experience to check out how our VR Laser Tag works. OR you can request to have a tournament with multiple laser Tag games running at the same time. For tournament, Please click here to inform us.




How is this different than the regular Laser Tag?


This is a whole new level of Laser Tag. With Virtual Reality Technology, the experience won't be limited by the physical play area or physical laser tag gun. There are multiple virtual game maps, game modes, and weapons that are alternated during your game time so that you don't have to play one Laser Tag game over and over again. Click here for more detail about our VR Laser Tag.




What should we wear?


Comfortable clothes. There will be a lot of moving in our VR Laser Tag Experience. It's best to have something comfortable cuz you'll sure get some sweat at the end of the gaming session.





General Questions

I don't play video game. Could I play VR?


Absolutely! We have more than 50 game options in Unlimited VR Gaming, 6 VR Escape Rooms, and more than 15 themes of VR Laser Tag. With a variety of game genres and difficulties, we definitely have something for everyone. Shooting a bow and arrow at an invading orc, dodging fire from enemy robots, shining a flashlight down a mysterious corridor, walking on a plank off the edge of a skyscraper…these experiences will definitely take you to a different reality.




Is there an age requirement?


Our VR hardware is designed for 13 years old or older due to comfort and safety when using the VR headset. However, we have a variety of Games and Experiences for all ages. Players 17 and under must have their parents sign the waiver form. Please fill out this waiver before arriving.




What should I expect for first-time customer?


Majority of the customers coming to RezBlue Arena experience Virtual Reality for the first time so you don't have to worry. We have a variety of game choices for everyone. Our attendants will be ready to guide you through the whole experience and answer any questions you have when you arrive.




Can I play VR with my glasses on?


Some glasses will fit in the headsets, but larger frames will not. It would be best if you wear contact lenses.




Do you serve food and drinks?


At the moment, we only serve snacks and soft drinks and you are welcome to bring your own food and drinks. You just have to sign the liability waiver form and make sure that read and comply with our terms and services at the arena. We'll be serving pizzas and beer in the near future.




Do I need to book in advance?


Walk-ins are welcome. However, we can’t guarantee a spot unless you’ve booked ahead of time. Therefore, it's best to Click Here to book with us.




What is your cancellation policy?


You can reschedule your time up to 24 hours out at no charge. Rescheduling within 24 hours of the appointment incurs a 50% charge. If you cancel, we, unfortunately, do not issue refunds.




What time should my group arrive?


Please arrive a little before your booking slot to have a full game playtime. Your late arrival might shorten your playtime at RezBlue Arena. Your booking will be canceled after 15 minutes late without communication. If you arrive a little late, we'll try to make up your playtime in the case that there are no other groups coming after your game session. If your games don't get started on time due to our schedule running behind, RezBlue Arena guarantees to make up the time for your full game experience.




Can I take photos or video at RezBlue Arena?


Yes, you are welcome to take photos and pictures at our facility. Just don't forget to tag us when posting on social media :)




Will VR make me sick?


With the wrong VR experience, due to the intensity, VR might make you sick. However, our staff will make sure to recommend you the best VR gaming experience, based on your gaming level so that you can have a great time at RezBlue Arena.





Parties & Events

Can I have my party/field trip/corporate event in your arena?


Sure! You can check out our Parties & Events page for more details. To provide you with the best experience, please reach out to us here to tell us more about your party. Our staff will get back to you as soon as possible with suggestion for the best event/party at RezBlue Arena.




Are outside foods and drinks allowed?


Yes, outside foods and drinks, including alcohol (BYOB), are welcome. Just please make sure to help us have everyone at the party fill in our waiver liability form. RezBlue Arena currently offers snacks and soft drinks. However, you're not required to purchase from us.




How does the package work?


We charge the gaming experience based on the number of gaming stations and the amount of time that you are going to play. E.g. if you are going to use 6 gaming stations for 1 hour of game time, the total amount of playtime is 6 hrs. That is equivalent to the Bronze Package ($169). If the party book 10+ gaming stations for a minimum of 1 hr playtime, you'll receive an additional 0.5 hrs of party time. OR if the party book 6+ gaming stations for a minimum of 1.5 hr playtime, you'll also receive an additional 0.5 hrs of party time.